Cavendish Hotel Eastbourne - Critical Hotel Review
Reviewer Introduction
Location: Cavendish Hotel, Eastbourne Seafront
Position: Directly opposite the beach
Cost: Approximately £32 per night
Ownership: Britannia Hotel (to be confirmed)
Review Outcome: Guest checked out and received full refund
Executive Summary
Critical Assessment: One of the worst hotels the reviewer has stayed in, sharing Eastbourne's distinction as the city's worst-rated hotel. Guest requested and received a full refund after being shown two different rooms, both with significant cleanliness issues.
Final Result:
- Checked out immediately
- Full refund obtained
- Checked into alternative hotel
- Would never return
Initial Impressions
Location
Positive Aspects:
- Situated on Eastbourne Seafront
- Directly opposite the beach
- Fantastic location positioning
Note: Despite excellent location, guest left the hotel shortly after check-in
Room #1: Disabled Access Room
Initial Assignment Issues
Room Type: Disabled access room
Guest Request: Standard room (did not book disabled accommodation)
Cleanliness Assessment - Bathroom
Critical Issue: Bathroom floor not clean
Visible Problems:
- Dirt clearly visible on floor
- Could feel dirt when touching surface
- Unhygienic conditions
Guest Reaction: "It is not clean... you can feel the dirt"
Room Condition
Overall Assessment: Room was nicer than bathroom but not practical for guest's needs
Action Taken: Guest went downstairs to request room change
Room #2: Alternative Room
Initial Assessment
Guest Statement: "Sadly no improvement really"
Overall Condition: Described as "disgusting," "vile," and "rancid"
Decision: Requested full refund and decided not to stay
Detailed Cleanliness Issues
Dust Problems (Extensive):
Surfaces Affected:
- Desk (caked in dust)
- Side of bed
- Behind bed
- Behind mirror
- Plug sockets
- Light switches
- Carpet
- Wardrobe interior
- Bathroom door handle
Visible Demonstration:
- Guest showed hand "caked in dust" after touching surfaces
- Dust clearly visible on camera
- Could not rub dust off easily
Floor Conditions:
Under the Bed:
- Described as "disgusting"
- Extremely dusty and dirty
- Chewing gum or nut found on floor
- Filthy carpet throughout
Additional Floor Issues:
- Carpet disgustingly dirty overall
- Guest kept luggage on bed to avoid floor contact
- "Filthy" repeated multiple times
Window Conditions:
- Caked in dust (or dirt)
- Described as "absolutely disgusting"
Safe:
- "Absolutely filthy dirty"
- Covered in grime
Sink:
- Appeared uncleaned
- Visible marks present
- Questionable whether cleaned at all
Items in Better Condition
Relatively Clean:
- Bedding appeared clean (minimal disturbance)
- Plug sockets functional (one noted)
- Kettle looked acceptable
- Tea and coffee provisions present
- Biscuits available
Bathroom (Room #2):
- Only area that appeared properly cleaned
- Better than rest of room
- Soap and body wash provided
- Generally acceptable condition
Contrast: Bathroom in Room #1 was filthy; Room #2's bathroom was the only clean area
Room Amenities Present
Equipment:
- TV (noted as "so slow")
- Fridge (questioned why present in room - also described as disgusting)
- Safe (filthy)
- Kettle and beverage supplies
- No hairdryer found
Health Impact
Physical Reactions:
- Coughing
- Sneezing
- Respiratory irritation from dust
Severity: Conditions so bad they prompted immediate departure
Guest Statement: "I was coughing and sneezing, that bad I had to leave"
Staff & Service
Customer Service Rating: 5/10
Issues:
- Not the friendliest
- Not the nicest
- Adequate but not welcoming
Positive Aspect:
- Granted full refund when requested
- Processed checkout without major issues
Comparative Assessment
Within Reviewer's Experience
Worst Hotels Stayed:
- Gainsborough Central Hotel / Gainsborough Hotel (worst overall)
- Unnamed hotel in Leicester
- Cavendish Hotel Eastbourne (third worst)
- Glastonbury Hotel (competing for worst in Eastbourne)
Eastbourne Specific:
- Confirmed as worst hotel in Eastbourne from reviewer's experience
- Reputation as "Eastbourne's worst hotel" validated
Detailed Ratings Breakdown
Style: 2/10
- Poor aesthetic maintenance
- Neglected appearance
Customer Service: 5/10
- Middling service
- Not friendly or welcoming
- Processed refund appropriately
Smell: 5/10
- Noticeable odor issues
- Guest felt they could "still smell that room" after leaving
Feel: 2/10
- Uncomfortable atmosphere
- Poor physical condition
- Unhygienic environment
Bathroom (Room #1): Minimal rating
- Disabled bathroom with disgusting floor
- Major cleanliness failures
Overall Rating: 2.5/10
Rating Justification:
- Severe cleanliness issues across multiple rooms
- Dust accumulation indicating long-term neglect
- Health impact on guest
- Bathroom in first room unacceptable
- Only bathroom in second room met basic standards
Guest Actions & Resolutions
Complaint Process
First Room:
- Noticed dirty bathroom
- Went downstairs to complain
- Requested room change
Second Room:
- Found conditions worse overall
- Went downstairs immediately
- Requested full refund
- Checked out completely
Resolution
Positive Outcome:
- Full refund granted
- Guest checked into new hotel
- Satisfied with refund process
Guest Statement: "Luckily, I got a full, full refund. Yes, indeed. Which I am so pleased about."
Value Assessment
Cost: Approximately £32 per night
Value Proposition: Extremely poor value despite low price
Reasoning:
- Cleanliness standards unacceptable at any price point
- Health concerns outweigh cost savings
- Better accommodation available at similar price
Final Verdict
Would Return: Never
Guest Statement: "Never ever, am I ever staying there again? No. Pass on that."
Recommendation: Strongly Negative
Advice to Travelers:
- Avoid this property
- Reputation as worst hotel in Eastbourne confirmed
- Not worth the low price
- Serious cleanliness concerns
Key Takeaway
Despite an excellent seafront location directly opposite the beach, the Cavendish Hotel's severe cleanliness issues, extensive dust accumulation, and poor maintenance make it unsuitable for guests. The property lives up to its reputation as Eastbourne's worst-rated hotel.
Video Documentation
Evidence Provided:
- Visual documentation of dust on surfaces
- Under-bed conditions filmed
- Hand covered in dust shown on camera
- Dirty bathroom floor footage
- Window conditions documented
- Multiple room areas shown
Transparency: Complete walkthrough provided from check-in to checkout
Call to Action
Reviewer Request:
- Like, comment, share, and subscribe
- Watch entire video for full context
- See complete documentation of conditions
Content Warning: Viewers advised this is "one not to miss" due to exceptional nature of poor conditions
Review represents one guest's documented experience at Cavendish Hotel, Eastbourne. Full refund obtained. Guest successfully relocated to alternative accommodation.