A1 For Travel Agents
Overview
Wanderlust Campus recently launched WanderBots — AI-powered client avatars trained on Wanderlust Campus' proprietary sales, service, crisis management, and operational systems. The tool lives inside the Skills Lab and gives certification students and alumni a way to practice client conversations in a realistic, low-stakes environment.
Wanderland Legacy Fund
The video opened with a mention of the Wanderland Legacy Fund, created in memory of Evie Strange — a former client turned coaching department leader who passed away from cancer. The fund name combines Evie's agency name (Wonderland) with Wanderlust Campus. It provides scholarships for students who need financial support and was formally debuted at the Wander Beyond Retreat.
Why WanderBots Were Built
Traditional travel agent training involved in-person role play between students. With remote work now the norm, that back-and-forth practice is harder to replicate. WanderBots fill that gap by letting agents practice sales conversations, proposals, and crisis management at any time, build confidence before handling difficult real-world client situations, experience a different conversation every session since the AI never gives the same response twice, and receive feedback at the end of each session on how to improve. Travel Weekly interviewed the team and noted that no one else in the travel industry is doing this kind of AI-powered skills training.
The Five Client Avatars
Happy Hannah — Cheerful and easygoing. Good for building baseline confidence.
Chatty Kathy — Excited and enthusiastic, but prone to going off on tangents.
Bargain Brenda — Always hunting for a deal. Will ask you to check prices again next week just in case.
Overwhelmed Olivia — Unsure of what she wants and needs clear, patient guidance.
Grumpy Greta — The toughest avatar. Detail-oriented, skeptical, and direct — but highly rewarding to win over.
Demo: Happy Hannah — Walt Disney World Planning
Scenario: A couple inquires about Walt Disney World's Epcot International Flower and Garden Festival. Budget: $5,000–$6,000. Travel party: 2 adults.
The agent confirmed travel dates, group size, and budget during intake, then recommended staying in the Epcot Area for walkability and easy evening strolls back to the hotel. Property options were narrowed to Disney's BoardWalk Inn, Yacht Club, and Beach Club — with BoardWalk as the top recommendation for atmosphere, dining, and value.
The agent suggested a 4-day park ticket with only 3 parks planned, preserving a flex day for revisiting favorites or resting, and recommended the Park Hopper option so the couple could return to Epcot in the evenings even on non-Epcot days. A spa day at the Swan & Dolphin was proposed between park days to maintain a relaxed pace. The agent also offered a workaround to book the Cake Bake Shop, which is typically sold out on Disney's website, and committed to delivering 2–3 proposal options at different budget levels by Thursday.
Demo: Grumpy Greta — Airline Schedule Change / Crisis Management
Scenario: Delta Airlines issued a schedule change, canceling all morning flights on a pre-cruise travel day. The agent must notify Greta and rebook her flight while managing her high expectations.
Greta's immediate concerns were whether the schedule change was a broader Delta issue, whether the 1 p.m. option was nonstop or routed through Atlanta, whether she'd remain in First Class, and whether any fare difference was coming.
The agent confirmed the 1 p.m. flight was nonstop, First Class, with a window seat in Row 1, and explained the schedule change was Delta-wide — not isolated to Greta's booking. No fare difference applied since Delta initiated the change. Notably, the agent proactively adjusted the evening dining reservation to account for the later arrival without being asked.
At the end of the session, even Grumpy Greta gave positive feedback — calling out the agent's ability to anticipate objections before being pushed, explain what was outside their control without sounding defensive, and resolve the dining situation without prompting.
Key Takeaways for Students
WanderBots are available now in the Skills Lab for all certification alumni. Each conversation is unique since the AI generates a different response every time. After each session, you receive a feedback block with specific tips to improve. Difficult clients like Grumpy Greta can become your most loyal customers once they trust you, and the tool is especially useful when entering a new travel niche or working with a client type you haven't encountered before.
How to Access WanderBots
Log in to your Wanderlust Campus account, navigate to the Skills Lab from the dashboard, select the WanderBot section, choose a client avatar, and begin your practice session. You can type your responses or dictate them for a more conversational feel. A complimentary account is available for those not yet enrolled — see the video description for the link.