Destination Wedding Tips: Scott Faust of Destinations 24/7 Travel Services
Background
*Scott Faust is the owner of Destinations 24/7 Travel Services.
*Has been a travel agent for 34 years and has run his own agency for 15 years.
*Recently began bringing on independent contractors (ICs), offering 80/20 commission splits.
*Particularly enjoys training and mentoring new agents.
Destination Wedding Case Study
Scott recently escorted a destination wedding group to Mexico and shared insights about the experience.
Planning Process
*Initially approached about a honeymoon, but the couple realized a destination wedding would be more cost-effective.
*Group consisted of about 45 people in 22 rooms.
*Guests paid their own way (though Scott mentioned he has handled weddings where the couple paid for everyone).
*Cancun was selected because guests were coming from across the US, making it the most accessible location.
Resort Selection and Booking Strategy
*Scott provided fact sheets from multiple resorts and held a Zoom call with the couple and their parents.
*The group selected Sandos Caracol, which "checked all the boxes".
*Scott reached out to the hotel's general manager in advance, resulting in VIP treatment (private check-in area, drinks, hors d'oeuvres).
*Used a third-party transfer company instead of the supplier's service for better quality, while saving a few $$'s in the process ($38 vs $33).
*Shows clients visual comparisons to demonstrate the value of upgraded services.
Business Development Insights
*75% of wedding guests and 90% of wedding couples become repeat clients.
*Markets destination weddings through targeted Facebook ads to recently engaged women ages 24-40.
*Invests around $20 in Facebook advertising during slow weekends.
*Does not charge fees to his ICs, which helps with recruitment.
Customer Service Best Practices
*Advises new agents to be thoroughly prepared with property knowledge.
*Sends personalized emails to hotel managers for all clients, requesting special touches like fruit plates.
*Follows up with clients 36-48 hours after their return.
*Specifically asks if clients booked any future trips while on property to ensure he receives commission.
*Recommends clients "keep their heads down" when exiting customs in Mexico to avoid timeshare pitches.
The interview highlights Scott's hands-on approach to destination weddings and his focus on personalized service and relationship building with both clients and resort management.
